Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a casino we cover? This page tells you how to reach Online Casino and what we can (and can't) help with.
How to reach us
The best way to contact us is by email at [email protected]. Tell us as much detail as you can up front — which casino or page you're referring to, and what the question or issue is — so we can get back to you with something useful rather than a round of clarifying questions. We read every message that comes in, though during busy periods it can take a few days to reply.
What we can help with
- Corrections or updates to details on a casino review, comparison table, or bonus listing
- Questions about how we researched and rated the casinos on this site
- General feedback on the site, our write-ups, or how easy the content is to use
- Reports of broken links, outdated offers, or information that no longer matches what a casino is advertising
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't access your casino account, process a withdrawal, resolve a dispute over a bonus, or make decisions on a brand's behalf. If you've run into a problem with a specific casino — a delayed payout, a bonus that won't clear, or a closed account — that has to go through the casino's own customer support team, since they're the ones holding your funds and your account data. Most licensed operators list a support email or live chat option on their own site; that's always the fastest route for account-specific issues.
If a dispute doesn't get resolved directly with the operator, our Responsible Gambling page has some pointers on where to turn next, and our Terms and Conditions page sets out how we use and present the information on this site.
Before you write in about a listing
Casino bonuses, wagering requirements and payment options change fairly often, so if something on a comparison page looks out of date, that's genuinely useful for us to know. A quick note with the casino name, the page it appears on, and what's changed helps us fact-check it faster than a general "this is wrong" message. We double-check details like this as part of how we keep our rankings current — you can read more about our approach on the About Us page.
Response times and what happens next
We aim to acknowledge enquiries within a reasonable timeframe, though we don't run a live support desk — this is a review and comparison site, not a casino, so there's no 24/7 chat line to jump into. For factual corrections, we'll typically review the page in question and update it if the change checks out. For general feedback, we read everything even if we can't reply individually to each message.
Next step
If your question is about which Canadian online casino might suit you — payout speed, bonus terms, or game selection — you'll likely find the answer faster by browsing our current rankings and reviews above rather than waiting on an email. For anything else, drop us a line at the address above and we'll get back to you.